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How to access the Virtual Helpdesks

A new service to video chat with the University administration

How to log on

You can log on to Virtual Helpdesks with:

  • Your institutional credentials ( or if you are not a Unibo student yet, log on to Studenti Online, go to the “REGISTER” section and fill in the mandatory fields to obtain your institutional email address
  • SPID (Italian Public Digital Identity System).

Direct access or appointment

Through Virtual Helpdesks, you can video chat with the Unibo office in two ways:

  • Direct access during the office opening hours: you will join a queue and be able to view your position. You can of course leave the queue at any time
  • Appointment (if available)you can book an available slot with a specific service. You can view your appointment on the service webpage, and you can of course cancel it if you no longer need it. You will speak to the office staff on the day and at the time of your appointment.

How the Virtual Helpdesks work