Second Cycle Degree/Two Year Master in Digital Transformation Management

How to access the Zoom virtual Helpdesk

To access the help desk service via ZOOM, you must:

  • own a @studio.unibo.it email address
    If you do not have a unibo account, visit the "Register" section on  Studenti Online, fill the mandatory fields in. If you own a SPID digital identity, you can use it to register straight away. Upon registration, you will get your name.surname@studio.unibo.it account.

How to download ZOOM

You can download ZOOM on your PC or mobile phone through following these steps:

1. go to: https://zoom.us/download.
2. select the download option: Zoom client for Meetings.

3. When the application is installed, launch ZOOM. The following screen will appear:

4. Select "Sign in with SSO".

5. Enter the “unibo”.zoom.us domain and select "Continue"

6. On the following screen, enter your University @studio.unibo.it email address and your password:

How to connect to the help desk

  • Check the help desk opening hours
    Information about the Student Administration Offices can be found on the University web page or on the relevant Degree Programme page in the “Contacts” section.
    Information about the Regional Authority for the Right to Higher Education (ER.GO) can be found in the “Contacts” section.
  • Connect to the help desk using the link provided by the Student Office or ER.GO in their contacts pages

If you connect before the opening hours, the following scrren will pop up (the start date isn't indicative, the help desk will open at the indicated time).

You'll be logged into the waiting room screen as soon as  the help desk opens 

When the request to join the meeting appears, press the Join button. The following screen will appear:

You will now be able to enter the meeting room. Please keep your microphone and camera off while waiting and turn them on when meeting starts.

Once the meeting is over, press the “Leave Room” button and then choose the “Leave Meeting” option.

NOTE: DO NOT press “Leave Break Out Room”.