How to access the Virtual Helpdesks

• If you are connecting from a PC, please disable the popup blocker in your browser
• If you are connecting from a mobile device, first download and install “ZOOM Meetings” from Google Play (Android) or the App Store (iOS).

Once you have logged on to Virtual Helpdesks:

1. Select the office you need to speak to and click on ‘Go ’
2. Now you can view the office opening times. Click on ‘Go’
3. If the office is open and you want to join the queue, please select ‘Direct access’ then click on ‘Go’. If, on the other hand, you want to book a slot, please select ‘Make an appointment’ and click on ‘Book’.

1. Select the relevant topic and click on ‘Join the queue’
2. Wait for your turn
3. As soon as an operator is available, you can start a video chat
4. On a mobile device, you can access the video chat through the ZOOM app. To do so, you need to allow microphone and webcam use
5. You will now be in the ZOOM room. To leave the meeting, just click on ‘Log out’.

1. Please select a date and time slot
2. Select the relevant topic and click on ‘Confirm booking’
3. You can now view a summary of your appointment
4. The ‘Book’ button will now be replaced by ‘Go’.
   If you try and access the helpdesk on a different day or time from that of your appointment, you will see the appointment summary.
   You can view your appointment in the ‘Appointments’ section of the Virtual Helpdesks homepage, or by clicking on the calendar icon on the left-hand side, or on the review page
5. On the day and time of your appointment, you will be able to start a video chat with a dedicated operator. To leave the meeting, just click on ‘Log out’.