Second Cycle Degree/Two Year Master in Service Management

Curriculum Service Management

First Year

Compulsory teaching activities

Period ? The period in which lectures are held 1: 22/09/2014 - 31/10/2014 2: 10/11/2014 - 23/12/2014 3: 16/02/2015 - 27/03/2015 4: 13/04/2015 - 22/05/2015 A: 22/09/2014 - 23/12/2014 B: 16/02/2015 - 22/05/2015 P: 15/09/2014 - 26/09/2014 ssd ? Disciplinary-scientific area to which the learning activity belongs cfu ? Credits
75974 I.C. of Economics 2
75975  Behavioural Economics 2 SECS-P/01 6
59160  Industrial Organization 1 SECS-P/06 6
75947 I.C. of Strategic Management 2
75951  Innovation and Web-Based Business Models 2 SECS-P/08 6
75949  Service Business Models 1 SECS-P/08 6
75976 Business Data Analysis 3 SECS-S/03 6
75945 I.C. of Accounting 3
42496  Financial Reporting 3 SECS-P/07 6
75946  Multidimensional Reporting 4 SECS-P/07 6
75977 International Commercial Law 3 IUS/05 6
75973 Human Resource Management and Leadership 4 SECS-P/10 6

Second Year

Compulsory teaching activities

Period ? The period in which lectures are held 1: 22/09/2014 - 31/10/2014 2: 10/11/2014 - 23/12/2014 3: 16/02/2015 - 27/03/2015 4: 13/04/2015 - 22/05/2015 A: 22/09/2014 - 23/12/2014 B: 16/02/2015 - 22/05/2015 P: 15/09/2014 - 26/09/2014 ssd ? Disciplinary-scientific area to which the learning activity belongs cfu ? Credits
48144 Corporate Finance - Not available for the year  2014/2015 1 SECS-P/09 6
34515 Final Dissertation - Not available for the year  2014/2015 1 15
37394 Firm Laboratory - Not available for the year  2014/2015 1 3
75970 I.C. of Customer Relationship Management - Not available for the year  2014/2015 1
75971  Managing Satisfaction and Dissatisfaction 1 SECS-P/08 6
75972  Service Performance Metrics 1 SECS-P/08 6
75980 I.C. of International Business - Not available for the year  2014/2015 1
23716  Business Plan 1 SECS-P/08 6
34539  International Management 1 SECS-P/08 6
75981 Laboratory of Service Value Management - Not available for the year  2014/2015 1
75982  Strategic Cost Management Laboratory 1 SECS-P/07 3
75983  Value Pricing Laboratory 1 SECS-P/08 3

Electives (12 CFU)