Second Cycle Degree/Two Year Master in Service Management

Curriculum Service Management - For students enrolled in the a.y. 2016/2017

For students enrolled in the a.y. 2016/2017

First Year

Compulsory teaching activities

Period ? The period in which lectures are held 1: 18/09/2017 - 27/10/2017 2: 06/11/2017 - 18/12/2017 3: 12/02/2018 - 23/03/2018 4: 11/04/2018 - 25/05/2018 A: 18/09/2017 - 18/12/2017 B: 12/02/2018 - 25/05/2018 H: 04/09/2017 - 06/10/2017 T: 18/09/2017 - 21/10/2017 ssd ? Disciplinary-scientific area to which the learning activity belongs cfu ? Credits
75974 I.C. of Economics 1
75975  Behavioural Economics 1 SECS-P/01 6
59160  Industrial Organization 2 SECS-P/06 6
75947 I.C. of Strategic Management 2
75951  Innovation and Web-Based Business Models 2 SECS-P/08 6
75949  Service Business Models 1 SECS-P/08 6
75976 Business Data Analysis 3 SECS-S/03 6
75945 I.C. of Accounting 3
42496  Financial Reporting 3 SECS-P/07 6
75946  Multidimensional Reporting 4 SECS-P/07 6
75977 International Commercial Law 3 IUS/05 6
75973 Human Resource Management and Leadership 4 SECS-P/10 6

Second Year

1) Compulsory teaching activities

Period ? The period in which lectures are held 1: 18/09/2017 - 27/10/2017 2: 06/11/2017 - 18/12/2017 3: 12/02/2018 - 23/03/2018 4: 11/04/2018 - 25/05/2018 A: 18/09/2017 - 18/12/2017 B: 12/02/2018 - 25/05/2018 H: 04/09/2017 - 06/10/2017 T: 18/09/2017 - 21/10/2017 ssd ? Disciplinary-scientific area to which the learning activity belongs cfu ? Credits
34515 Final Dissertation 1 15
75970 I.C. of Customer Relationship Management 1
75971  Managing Satisfaction and Dissatisfaction 1 SECS-P/08 6
75972  Service Performance Metrics 2 SECS-P/08 6
48144 Corporate Finance 2 SECS-P/09 6
75980 I.C. of International Business 2
23716  Business Plan 2 SECS-P/08 6
34539  International Management 1 SECS-P/08 6
37394 Firm Laboratory 3 3
75981 Laboratory of Service Value Management 3
75982  Strategic Cost Management Laboratory 3 SECS-P/07 3
75983  Value Pricing Laboratory 3 SECS-P/08 3

2) Electives for 12 cfu from the list below: (12 - 36 CFU)

Period ? The period in which lectures are held 1: 18/09/2017 - 27/10/2017 2: 06/11/2017 - 18/12/2017 3: 12/02/2018 - 23/03/2018 4: 11/04/2018 - 25/05/2018 A: 18/09/2017 - 18/12/2017 B: 12/02/2018 - 25/05/2018 H: 04/09/2017 - 06/10/2017 T: 18/09/2017 - 21/10/2017 ssd ? Disciplinary-scientific area to which the learning activity belongs cfu ? Credits
79562 Social Environmental Reporting 3 SECS-P/07 6
23607 Project Management 4 SECS-S/06 6
79564 Web and Revenue Management 4 SECS-P/08 6
60749 Internship T 12
82522 Internship T 6

3) Compulsory final exam (max limit 15 CFU)

Period ? The period in which lectures are held 1: 18/09/2017 - 27/10/2017 2: 06/11/2017 - 18/12/2017 3: 12/02/2018 - 23/03/2018 4: 11/04/2018 - 25/05/2018 A: 18/09/2017 - 18/12/2017 B: 12/02/2018 - 25/05/2018 H: 04/09/2017 - 06/10/2017 T: 18/09/2017 - 21/10/2017 cfu ? Credits
34515 Final Dissertation 1 15

4) Choice among final dissertation and other activities (max limit 15 CFU)

Upon approval, students can serve an internship in preparation of the final examination (in Italy/abroad) or can do the activity of preparation for the final dissertation abroad. In that case the learning activity related to the final dissertation will be divided in 2 parts on the study plan: (final dissertation and internship in Italy or abroad) or (final dissertation and preparation of the final dissertation abroad). The student’s study plan will be updated by the student administration at the end of the activity.
Period ? The period in which lectures are held 1: 18/09/2017 - 27/10/2017 2: 06/11/2017 - 18/12/2017 3: 12/02/2018 - 23/03/2018 4: 11/04/2018 - 25/05/2018 A: 18/09/2017 - 18/12/2017 B: 12/02/2018 - 25/05/2018 H: 04/09/2017 - 06/10/2017 T: 18/09/2017 - 21/10/2017 cfu ? Credits
86261 Internship Abroad for Preparation for the Final Examination (LM) T 12
71201 Internship for Final Dissertation T 12
86266 Preparation for the Final Examination Abroad (12 CFU) T 12
67738 Final Dissertation Z 3