Curriculum Service Management: for students enrolled in the a.y. 2021/2022

First Year

1) Crash courses in ECONOMICS, ACCOUNTING, STATISTICS, FINANCE

2) Compulsory teaching activities

		Period ? The period in which lectures are held 1: 20/09/2021 - 29/10/2021 2: 08/11/2021 - 17/12/2021 3: 14/02/2022 - 25/03/2022 4: 20/04/2022 - 31/05/2022 A: 20/09/2021 - 17/12/2021 B: 14/02/2022 - 31/05/2022	ssd ? Disciplinary-scientific area to which the learning activity belongs	cfu ? Credits
75974	I.C. of Economics	1
	75975  Behavioural Economics	1	SECS-P/01	6
	59160  Industrial Organization	2	SECS-P/06	6
89933	I.C. of Strategic Management	2
	89934  Innovative Business Models	2	SECS-P/08	6
	67731  Strategic Management	1	SECS-P/08	6
89944	I.C. of Accounting	3
	89945  Financial Reporting and Analysis	3	SECS-P/07	6
	89946  Performance Measurement and Management Systems	4	SECS-P/07	6
75977	International Commercial Law	3	IUS/05	6
75976	Business Data Analysis	4	SECS-S/03	6
75973	Human Resource Management and Leadership	4	SECS-P/10	6

Second Year

1) Compulsory teaching activities

		Period ? The period in which lectures are held 1: 20/09/2021 - 29/10/2021 2: 08/11/2021 - 17/12/2021 3: 14/02/2022 - 25/03/2022 4: 20/04/2022 - 31/05/2022 A: 20/09/2021 - 17/12/2021 B: 14/02/2022 - 31/05/2022	ssd ? Disciplinary-scientific area to which the learning activity belongs	cfu ? Credits
75970	I.C. of Customer Relationship Management	1
	75971  Managing Satisfaction and Dissatisfaction	1	SECS-P/08	6
	75972  Service Performance Metrics	2	SECS-P/08	6
75980	I.C. of International Business	2
	23716  Business Plan	2	SECS-P/08	6
	34539  International Management	1	SECS-P/08	6
48144	Corporate Finance	3	SECS-P/09	6
85266	Laboratory Of Service Value Management	3
	85264  Strategic Cost Management Laboratory	3	SECS-P/07	3
	85265  Value Pricing Laboratory	3	SECS-P/08	3
95945	Digital Transformation in Service Industries - Not available for the year  2021/2022	4	SECS-P/08	3

2) Electives for 12 ECTS from the list below: (12 - 36 CFU) (12 CFU)

3) Choice among final examination and other activities (15 CFU)

Upon approval, students can serve an internship in preparation of the final examination (in Italy/abroad) or can do the activity of preparation for the final examination abroad. In that case the learning activity related to the final examination will be divided in 2 parts on the study plan: (final examination and internship in Italy or abroad) or (final examination and preparation of the final examination abroad). The student’s study plan will be updated by the student administration at the end of the activity.

		Period ? The period in which lectures are held 1: 20/09/2021 - 29/10/2021 2: 08/11/2021 - 17/12/2021 3: 14/02/2022 - 25/03/2022 4: 20/04/2022 - 31/05/2022 A: 20/09/2021 - 17/12/2021 B: 14/02/2022 - 31/05/2022		cfu ? Credits
86261	Internship Abroad for Preparation for the Final Examination (LM)	T		12
85580	Internship for Final Examination	T		12
86301	Final Examination The final examination consists in writing a dissertation on a subject pertinent to your studies, originally elaborated, under the guidance of a supervisor. The dissertation will be discussed publicly during a specific final examination session in front of a Committee.	Z		3
60750	Final Examination	Z		15
86266	Preparation for the Final Examination Abroad (12 CFU)	Z		12