Second Cycle Degree/Two Year Master in Service Management

Curriculum Service Management: for students enrolled in the a.y. 2022-23

First Year

1) Crash courses in ECONOMICS, ACCOUNTING, STATISTICS, FINANCE

2) Compulsory teaching activities

Period ? The period in which lectures are held 1: 18/09/2023 - 27/10/2023 2: 06/11/2023 - 22/12/2023 3: 12/02/2024 - 22/03/2024 4: 15/04/2024 - 31/05/2024 A: 18/09/2023 - 22/12/2023 B: 12/02/2024 - 31/05/2024 CT1: 04/11/2023 - 20/12/2023 CT2: 19/02/2024 - 07/06/2024 ssd ? Disciplinary-scientific area to which the learning activity belongs cfu ? Credits
75974 I.C. of Economics - Not available for the year  2023/2024 1
75975  Behavioural Economics 1 SECS-P/01 6
59160  Industrial Organization 2 SECS-P/06 6
89933 I.C. of Strategic Management - Not available for the year  2023/2024 2
89934  Innovative Business Models 2 SECS-P/08 6
67731  Strategic Management 1 SECS-P/08 6
89944 I.C. of Accounting - Not available for the year  2023/2024 3
89945  Financial Reporting and Analysis 3 SECS-P/07 6
89946  Performance Measurement and Management Systems 4 SECS-P/07 6
75977 International Commercial Law - Not available for the year  2023/2024 3 IUS/05 6
75976 Business Data Analysis - Not available for the year  2023/2024 4 SECS-S/03 6
75973 Human Resource Management and Leadership - Not available for the year  2023/2024 4 SECS-P/10 6

Second Year

1) Compulsory teaching activities

Period ? The period in which lectures are held 1: 18/09/2023 - 27/10/2023 2: 06/11/2023 - 22/12/2023 3: 12/02/2024 - 22/03/2024 4: 15/04/2024 - 31/05/2024 A: 18/09/2023 - 22/12/2023 B: 12/02/2024 - 31/05/2024 CT1: 04/11/2023 - 20/12/2023 CT2: 19/02/2024 - 07/06/2024 ssd ? Disciplinary-scientific area to which the learning activity belongs cfu ? Credits
75970 I.C. of Customer Relationship Management 1
75971  Managing Satisfaction and Dissatisfaction 1 SECS-P/08 6
75972  Service Performance Metrics 2 SECS-P/08 6
75980 I.C. of International Business 2
23716  Business Plan 2 SECS-P/08 6
34539  International Management 1 SECS-P/08 6
48144 Corporate Finance 3 SECS-P/09 6
85266 Laboratory Of Service Value Management 3
85264  Strategic Cost Management Laboratory 3 SECS-P/07 3
85265  Value Pricing Laboratory 3 SECS-P/08 3
95945 Digital Transformation in Service Industries 4 SECS-P/08 3

2) Electives for 12 ECTS from the list below: (12 - 36 CFU) (12 CFU)

Period ? The period in which lectures are held 1: 18/09/2023 - 27/10/2023 2: 06/11/2023 - 22/12/2023 3: 12/02/2024 - 22/03/2024 4: 15/04/2024 - 31/05/2024 A: 18/09/2023 - 22/12/2023 B: 12/02/2024 - 31/05/2024 CT1: 04/11/2023 - 20/12/2023 CT2: 19/02/2024 - 07/06/2024 ssd ? Disciplinary-scientific area to which the learning activity belongs cfu ? Credits
B2103 INFORMATION LITERACY IN ENGLISH ed. 1 CT1 3
B2104 INFORMATION LITERACY IN ENGLISH ed. 2 CT2 3
90014 Management of Cultural Diversities in the Internationalization Processes 3 SECS-P/08 6
84147 Sustainable Business 3 SECS-P/08 6
23607 Project Management 4 SECS-S/06 6
69821 Destination Marketing and Management A SECS-P/08 6
60749 Internship T 12
82522 Internship T 6

3) Choice among final examination and other activities (15 CFU)

Upon approval, students can serve an internship in preparation of the final examination (in Italy/abroad) or can do the activity of preparation for the final examination abroad. In that case the learning activity related to the final examination will be divided in 2 parts on the study plan: (final examination and internship in Italy or abroad) or (final examination and preparation of the final examination abroad). The student’s study plan will be updated by the student administration at the end of the activity.
Period ? The period in which lectures are held 1: 18/09/2023 - 27/10/2023 2: 06/11/2023 - 22/12/2023 3: 12/02/2024 - 22/03/2024 4: 15/04/2024 - 31/05/2024 A: 18/09/2023 - 22/12/2023 B: 12/02/2024 - 31/05/2024 CT1: 04/11/2023 - 20/12/2023 CT2: 19/02/2024 - 07/06/2024 cfu ? Credits
86261 Internship Abroad for Preparation for the Final Examination (LM) T 12
85580 Internship for Final Examination T 12
86301 Final Examination Z 3
60750 Final Examination
The final examination consists in writing a dissertation on a subject pertinent to your studies, originally elaborated, under the guidance of a supervisor. The dissertation will be discussed publicly during a specific final examination session in front of a Committee. 		Z 15
86266 Preparation for the Final Examination Abroad (12 CFU) Z 12