See what the admission requirements are.
Sit the entrance exam.
Check the results of the exam.
Complete your enrolment.
Admission to the second cycle degree/twoyear master in Service Management requires possession of a bachelor's degree orthree-year university diploma, or any other degree obtained abroad, recognisedas suitable. Additionally, candidates must meet the curricular requirements andpass the assessment of personal knowledge and skills.
Curricula requirements:
Possession of a first cycle degree in thefollowing classes:
• L-8 Information Technology Engineering
• L-9 Industrial Engineering
• L-16 Administration
• L-18 Business Administration
• L-33 Economics
• L-36 Political Science and InternationalRelations
• L-41 Statistics
Alternatively, admission requirespossession of a degree belonging to a different class to those indicated and ofat least 40 University educational credits in the following subject groups:
• SECS-P/01 Political Economy,
• SECS-P/02 Economic Policy,
• SECS-P/03 Finance,
• SECS-P/05 Econometrics,
• SECS-P/07 Business Administration,
• SECS-P/08 Corporate Finance,
• SECS-P/09 Financial Management,
• SECS-P/10 Business Organisation,
• SECS-P/11 Economics of FinancialIntermediaries,
• SECS-S/01 Statistics,
• SECS-S/03 Statistics for Economics,
• SECS-S/04 Demographics,
• SECS-S/05 Social Statistics,
• SECS-S/06 Mathematics for Economics,Actuarial Studies and Finance,
• ING-IND/35 Engineering and Management,
• ING-INF/05 Data Processing Systems,
• INF/01 Computer Science,
• MAT/03 Geometry,
• MAT/05 Mathematical Analysis,
• IUS/04 Commercial Law,
• IUS/05 Law and Economics.
A specific Committee appointed by theDegree Programme Board will verify whether the above curricular requirementsare met in the case of a qualification obtained in Italy under previous degreeprogramme systems or obtained abroad and recognised as suitable.
• Assessment of personal competencies andskills
Admission to the master's degree programmerequires candidates to pass an assessment of personal competencies that will beheld according to the methods defined in the call for applications approvedeach year and published on the website of the degree programme. To pass theassessment of personal competencies, the student must achieve the thresholdscore indicated in the call for applications.
• Testing of language knowledge andcompetencies
Knowledge of the English language to CommonEuropean Framework of Reference for Languages level B2 is required foradmission to the second cycle degree programme. The Committee may waive thetesting of English language knowledge for students holding appropriate languagecertification to at least level B2.
Admission to the second cycle degreeprogramme is also subject to the possession of Italian language skills to atleast Common European Framework of Reference for Languages level B2. Foreignstudents who do not meet this requirement must include learning activities intheir study plan aimed at achieving the required level.
More details in the Teaching regulations.• L-8 Information Engineering
• L-9 Industrial Engineering
• L-16 Administration and Organization Sciences
• L-18 Economics and Management Sciences
• L-33 Economics
• L-36 Political Sciences and International Relations
• L-41 Statistics
• SECS-P/01 Economics
• SECS-P/02 Economic Policy
• SECS-P/03 Public Economics
• SECS-P/05 Econometrics
• SECS-P/07 Business Administration and Management
• SECS-P/08 Management
• SECS-P/09 Finance
• SECS-P/10 Organization Studies
• SECS-P/11 Financial Markets and Institutions
• SECS-S/01 Statistics
• SECS-S/03 Economic Statistics
• SECS-S/04 Demography
• SECS-S/05 Social Statistics
• SECS-S/06 Mathematical methods of economy, finance and actuarial sciences
• ING-IND/35 Business and management engineering
• ING-INF/05 Information Processing Systems
• INF/01 Informatics
• MAT/03 Geometry
• MAT/05 Mathematical Analysis
• IUS/04 Business Law
• IUS/05 Economics Law.
For candidates holding a foreign qualification, admission is subject to assessment by an Admission Board evaluating the eligibility of such qualification.
No minimum graduation grade is rerquired.
For candidates holding a qualification obtained in Italy according to the previous educational system, admission is subject to assessment by an Admission Board evaluating the eligibility of such qualification.
Candidates who have not obtained their bachelor degree yet shall graduate by 30 December 2025 or they will forfeit their right to finalize enrolment.
English language skills are also required to CEFR level B2.
For more details on how to prove your knowledge, check the page on language requirements
To be admitted to the course you must meet the Italian language proficiency requirement. There are two ways of doing this:
You can count on financial support from the start of your studies. Depending on your financial circumstances, merit or specific requirements, you may be able to apply for a reduction or exemption of the enrolment fee.
Tuition fees are calculated according to the 2024 ISEE certificate (Economic Situation Indicator) with special subsidies in relation to the right to higher education. There is a total exemption for first-year students with an ISEE certificate of less than or equal to €27,000. Above this threshold, tuition fees are calculated progressively.
The ISEE value must be submitted, even if you are not enrolled in the degree programme, by 18:00 on 30 October 2024 (or by 18:00 on 15 November 2024, with a €100 penalty) by accessing ER-GO Online Services, otherwise you will have to pay the full amount.
If you cannot obtain an ISEE certification, check how the fees are calculated according to your country of origin and where your family has income and assets.
Read all information about tuition fees and exemptions.
Prepare documents and submit applications for scholarships and other funding opportunities. Depending on your financial status, you can obtain scholarships, student accommodation, full or partial exemption from fees and other funding opportunities. To apply, you will have to prepare documentation on your family's income and assets.
From your arrival in Italy and throughout your stay, you must have health coverage. You have several options: European Health Insurance Card (EHIC) card, private health insurance or registration with the Italian National Health Service (SSN).
If you have a valid European Health Insurance Card (EHIC) from your EU country of origin, you are entitled to all medically necessary treatment.
You can obtain healthcare services directly from a public or contracted provider by presenting the EHIC. You will be provided the service free of charge, except for any co-payment (“ticket”) which is paid directly by patients and is not reimbursable.
With the EHIC, you can go directly to a general practitioner (also known as a family doctor) by choosing from the list of affiliated general practitioners (MMG) available on the Salute Bologna website, if you study in Bologna, or the AUSL della Romagna website, if you are studying at other campuses.
You cannot use the EHIC for 'planned treatment abroad', i.e. predictable treatment (e.g. non-urgent dental treatment, spa treatment, etc.).
If you are in possession of a certificate of entitlement other than the EHIC, as a general rule, in order to be entitled to healthcare, you must first present this certificate to one of the Local Health Authority Desks (CUP), which will check whether you can register with the National Health Service (SSN), in which case you will be entitled to full healthcare under the same conditions as Italian citizens.
Access to healthcare may vary depending on the certificate of entitlement you possess. Ask the Local Health Authority Desk (CUP) for more information when registering.
See the list of Local Health Authority Desks (CUP) in Bologna and Romagna (provinces of Cesena, Forlì, Ravenna and Rimini).
If you have neither an EHIC card nor a Certificate of Entitlement, you must take out private health insurance valid in Italy or register with the Italian National Health Service (SSN), where applicable.
If you have private health insurance, you can go to any general practitioner. If you need to see a specialist, you can choose which doctor you to go directly, possibly with the advice of the general practitioner.
Private health insurance policies:
If your stay is for study purposes, check with one of Local Health Authority Desks (CUP) to see if you can register with the Italian National Health Service (SSN). To register voluntarily with the National Health Service (SSN) as a student, you must be resident in Italy and pay an annual lump sum contribution of at least €700.
Registration with the SSN is on a calendar year basis, from 1 January to 31 December.
If you are employed or self-employed and pay taxes in Italy, you are entitled to free compulsory registration with the National Health Service (SSN). Check at one of the Local Health Authority Desks (CUP) how to register with the SSN.
If you have been living in Italy for at least five years, you can apply to the municipality where you live for an 'Attestato di Soggiorno Permanente' (Permanent Residence Certificate), which entitles you to registration with the National Health Service and a choice of general practitioner. Check at one of the Local Health Authority Desks (CUP) how to register with the SSN.
If you apply for or have a residence permit for study purposes, the minimum cost will be €700 per year from 2024. Registration is per calendar year only (e.g. from 1 January 2024 to 31 December 2024) and it is not possible to pay reduced fees for shorter periods.
It is possible to pay to register for the current year and also for the entire following calendar year (e.g. 2024 and 2025). This possibility grants health coverage for one academic year and is useful for students who arrive, for example, in September and intend to apply for a 1-year residence permit for study purposes.
The minimum contribution is €2,000 to cover dependant family members per year.
To register:
Go to a Local Health Authority Desk (CUP). See the list of Local Health Authority Desks (CUP) in Bologna and Romagna (provinces of Cesena, Forlì, Ravenna and Rimini).
Take with you:
Ask for information on how to pay the voluntary student registration fee; remember that the payment must be made using the ordinary F24 form.
You have to complete the sections:
Pay the annual lump sum using form F24 for each year of registration with the SSN at post offices, banks, online via your bank account or with Pagobancomat, Postepay or Postamat cards and keep the receipts.
Make a copy of the receipts and attach them to your application for the first issue or renewal of your residence permit.
After submitting your application for a residence permit, return to the Local Health Authority Desk (CUP) as soon as possible to activate your health coverage and choose a general practitioner.
Take with you:
Payment alone does not imply coverage. You have to complete registration at the offices of a Local Health Authority and choose a general practitioner.
If you are paying for two consecutive years, remember that at the end of the current year you must return to the CUP with the payment receipt for the following year, and ask for the service to be activated.
Always check the coverage end date.
Those registered with the Italian National Health Service will receive a Health Card by post. The card is sent to the address provided to the Italian Revenue Agency; you can contact the Italian Revenue Agency to update your address and to have the card reprinted.
To study in Italy, you will need to apply for an Italian tax code. Contact the Italian Revenue Agency or contact us for assistance in obtaining one. The code will be necessary also to register with the Italian National Health Service (SSN).
The qualification you declare you possess at the admission stage will be checked by the International Student Administration Office of the relevant campus after you have applied for enrolment and submitted originals of all the necessary documents.
We recommend you submit them to the International Student Administration Office as soon as possible for a preliminary check and, if necessary, to obtain unreserved validation of your pre-enrolment.
To study in Italy, you will need to apply for an Italian tax code. Contact the Italian Revenue Agency or contact us for assistance in obtaining one. The code will be necessary also to register with the Italian National Health Service (SSN).
The qualification you declare you possess at the admission stage will be checked by the International Student Administration Office of the relevant campus after you have applied for enrolment and submitted originals of all the necessary documents.
We recommend you submit them to the International Student Administration Office as soon as possible for a preliminary check and, if necessary, to obtain unreserved validation of your pre-enrolment.
Admission to the degree programme is limited to 40 places:
20 places for Italian citiziens, EU citizens and non-EU citizens with equivalent status;
20 places for non-EU citizens with residency abroad.
The purpose of the assessment is to evaluate skills and coherence of the candidates’ profiles with Service Management.
The evaluation is done in two steps.
Evaluation (minimum score 40/100)
Only applicants scoring equal or higher than 40 points out of 100 in the evaluation part are admitted to sit the interview in English.
Interview (minimum score 60/100)
Interview in English according to the dates indicated in the general calendar of the call for applications.
To take the in-person exam, check whether you need a visa for Italy.
Should you need a visa:
Only applicants scoring equal or higher than 40 points out of 100 in the evaluation part are admitted to sit the interview in English.
The calendar with specific dates will be published on Studenti OnLine.
Sign up by connecting to Studenti Online with your SPID or CIE credentials or with your institutional credentials @studio.unibo.it.
Follow the steps to 'Apply for the Selection', as indicated in the call.
The registration process for the exam will not be complete until you have paid the €50 fee. This fee will not be refunded under any circumstances.
If you wish to request adaptations for the entrance exam, you must do so when you register on Studenti Online. You will need to download the form you will find on Studenti Online and attach the relevant medical documentation certifying the disability or SLD.
Only applicants scoring equal or higher than 60 points out of 100 in the interview are declared either successful or eligible.
Ranking is in descending order, based solely on the score obtained in the entrance exam.
It will be published on Students Online, on the main page, under the 'Current Requests' detail section.
In the event of a tie, priority is given to the youngest candidate.
Check the call for the dates when the ranking lists will be published.
If you are on the ranking list, you can enrol.
If you are not on the ranking list, you can state your interest in participating in the ‘Unallocated Places’ procedure.
For each selection, any remaining places are made available again to those who state their interest in the ‘Unallocated Places’ procedure.
Taking part in this procedure is not automatic: you have to state your interest at every selection via Studenti Online .
Once stated, your interest is irrevocable and cannot be modified.
In the call you will find information on the requirements, procedures and deadlines for stating your interest in the ‘Unallocated Places’ procedure.
If you are high up in the ranking list, go to Studenti Online, fill in the application form and pay the first tuition fee instalment or the one-off fee in accordance with the procedures given and by the deadlines indicated in the call. If you do not pay the fees as specified, you will be excluded from the process. Payment in arrears is also not permitted.
After you have passed the entrance exam, if you have not already done so, submit the pre-enrolment application online on Universitaly . You will need this to apply for an entry visa.
Please indicate this degree programme on your application. Read the Guide and FAQs [.pdf 730 KB] to understand how to fill in the application.
If you have passed the entry exam and paid the first instalment by the mandatory deadline set by the call, the offices will validate your pre-enrolment.
Download the application summary and submit it to the Embassy or Consulate to apply for a visa.
If you need to change the degree programme or the university you entered on your pre-enrolment application, please read the information on making changes to your pre-enrolment and reallocation.
The University of Bologna's offices could be closed for several days in August, during which pre-enrolments are not validated, so pre-enrolment validation times could be longer in August.
If your embassy or consulate requires your pre-enrolment to be validated without reservation, go to the 'Career activation and badge' section of this page to find out how to do this.
Remember that pre-enrolment does guarantee admission to degree programmes. To enrol, you must also meet the admission requirements and pass the entrance exams required by the degree programme.
The University of Bologna does not issue letters of academic eligibility for the purpose of obtaining a visa.
An entry visa for tourism cannot be used for university enrolment or to obtain a residence permit for study purposes.
To apply for a visa, you must have health insurance.
From the moment you arrive in Italy and throughout your stay, you must be covered by private health insurance or by the Italian National Health Service. You can only register with the Italian National Health Service after your arrival in Italy. If you intend to do so, you may consider purchasing short-term private insurance to cover the trip and the first period in Italy (unless otherwise specified by the Embassy for the purposes of obtaining your visa). If you do not intend to do so, you may consider buying a longer private insurance policy (at least 1 year).
Entry visa for 'study/university enrolment’ purposes
If you do not yet have a long-term visa, make an appointment at the Embassy or Consulate and bring with you:
You will need to obtain a “Study - University Enrolment” visa, the required documents and possibly an Italian tax code from the Embassy or Consulate.
Validating your identity means associating your account name.surname@studio.unibo.it with your identity.
Your identity will be validated automatically, without you having to do anything, if one of the following applies:
If any of the above conditions do not apply, and you are unable to obtain SPID credentials because you are a minor or you are a resident abroad, contact the Student Administration Office or, if you are resident abroad and have a qualification obtained abroad, contact the International Student Administration Office.
Career activation is required to create a study plan, book and take exams, change degree programme, transfer to another university, withdraw from or suspend studies, graduate, and print certificates. It is also required to use certain services, such as access to online library resources and the Wi-Fi network.
Your career will be automatically activated after identification.
It is not automatically activated if:
The career must be activated by 28 February 2025.
Once the career is activated, you will receive an e-mail with instructions on how to obtain your badge.
Career activation is required to create a study plan, book and take exams, change degree programme, transfer to another university, withdraw from or suspend studies, graduate, and print certificates. It is also required to use certain services, such as access to online library resources and the Wi-Fi network.
Your career will be automatically activated after your identity has been validated.
It is not automatically activated if:
The career must be activated by 28 February 2025.
Once the career is activated, you will receive an e-mail with instructions on how to obtain your badge.
Career activation is required to create a study plan, book and take exams, change degree programme, transfer to another university, withdraw from or suspend studies, graduate, and print certificates. It is also required to use certain services, such as access to online library resources and the Wi-Fi network.
If you obtained your qualification abroad, you must submit your qualification to the International Student Administration Office of the campus where you will be studying:
If you need unreserved validation on Universitaly, please notify the International Student Administration Office by e-mail. The International Student Administration Office will check the documents. If they are complete and their authenticity and value can be verified, your pre-enrolment on Universitaly will be unconditionally validated.
Make an appointment with the International Student Administration Office to present the original documents.
When you arrive in Italy, go to the appointment and bring your qualification documents and passport with you. If the documents are complete, the student administration office will give you a certificate of registration.
You will then need to email the receipt of your residence permit application to the International Student Administration Office to activate your career. Your enrolment will be considered conditional until you have received your residence permit and sent a copy to the Student Administration Office.
If you are a non-EU citizen, reside abroad, but have an Italian degree obtained in Italy, contact the International Student Administration Office on your campus to find out how to proceed.
The career must be activated by 28 February 2025.
Once the career is activated, you will receive an e-mail with instructions on how to obtain your badge.
If you want to register with the Italian National Health Service (SSN), you have to pay an annual fee. If you apply for or have a residence permit for study purposes, the minimum cost will be €700 per year from 2024. Registration is on a calendar year basis only (e.g. from 1 January 2024 to 31 December 2024) and it is not possible to pay reduced fees for shorter periods.
It is possible to pay the registration fee for the current year and for the whole of the following calendar year (e.g. 2024 and 2025). This option provides health cover for an academic year and is useful, for example, if you arrive in September and intend to apply for a one-year residence permit for study purposes. The minimum contribution is €2,000 to cover dependant family members per year.
To register at a Local Health Authority Desk (CUP), take with you:
Ask for information on how to make the payment for the "voluntary student registration” fee. Payment must be made using the ordinary F24 form. The following sections must be completed:
Pay the annual lump sum using form F24 for each year of registration with the SSN at post offices, banks, online via your bank account or with Pagobancomat, Postepay or Postamat cards and keep the receipts.
Make a copy of the receipts and attach them to your application for the first issue or renewal of your residence permit.
Payment alone does not imply coverage. You have to complete registration at the offices of a Local Health Authority and choose a general practitioner.
Within eight days of arrival in Italy, apply for a permit. You can do this on your own or with our support.
Email the receipt of the residence permit application to your International Student Administration Office. Remember that your residence permit has to be renewed every year.
After submitting your application for a residence permit, return to the Local Health Authority Desk (CUP) as soon as possible to activate your health coverage and choose a general practitioner. Take with you:
If you are paying for two consecutive years, remember that at the end of the current year you must return to the CUP with the payment receipt for the following year, and ask for the service to be activated. Always check the coverage end date.
You will receive a Health Insurance Card by post. It will be sent to the address you gave to the Revenue Agency.
You can contact the Internal Revenue Agency to update your address and, if necessary, to request a replacement card.
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