SEMINAR:
"Measuring and reporting performance in service companies"
Scientific coordinator: Selena Aureli
3rd May 2016
Lecturer: Harri Laihonen
From financial to multidimensional performance measurement
3pm – 5pm
Venue: Alberti 2
5th May 2016
Lecturer: Harri Laihonen
Distinctive features of service performance measurement
1pm – 3pm
Venue: Angherà 2
6th May 2016
Lecturer: Harri Laihonen
Measuring performance of a Service System - from organizations to customer - perceived performance
9am – 11am
Venue: Angherà 2
16th May 2016
Lecturer: Federica Salvatori
Assessing and reporting company performance
and
Risk management and disclosure
3pm – 7pm
Venue: Alberti 2
Seminar open to SEM first year Students
