Laurea Magistrale in Service Management

Per studenti immatricolati nell'a.a. 2024-25

Primo Anno di Corso

1) Compulsory teaching activities

periodo ? L'arco di tempo in cui si tengono le lezioni di un insegnamento 1: 15/09/2025 - 24/10/2025 2: 10/11/2025 - 19/12/2025 3: 09/02/2026 - 20/03/2026 4: 13/04/2026 - 22/05/2026 ssd ? Settore scientifico disciplinare a cui appartiene l'insegnamento cfu ? Crediti formativi universitari
B1794 STRATEGIC SERVICE MANAGEMENT (I.C.) - non attivo per l'anno  2025/2026 1
B1795  SERVICE BUSINESS MODELS 1 SECS-P/08 6
B1796  SERVICE INNOVATION 2 SECS-P/08 6
B1801 CORPORATE FINANCE - non attivo per l'anno  2025/2026 2 SECS-P/09 6
B1797 ECONOMICS (I.C.) - non attivo per l'anno  2025/2026 2
B1798  BEHAVIOURAL ECONOMICS 2 SECS-P/01 6
B1799  INDUSTRIAL ORGANIZATION 1 SECS-P/06 6
B1800 INTERNATIONAL COMMERCIAL LAW - non attivo per l'anno  2025/2026 3 IUS/05 6
B1791 PERFORMANCE MEASUREMENT AND REPORTING (I.C.) - non attivo per l'anno  2025/2026 3
B1792  FINANCIAL REPORTING AND ANALYSIS 3 SECS-P/07 6
B1793  STRATEGIC COST MANAGEMENT IN SERVICE INDUSTRIES 4 SECS-P/07 6
B1789 SERVICE DATA ANALYSIS - non attivo per l'anno  2025/2026 4 SECS-S/03 6
B1790 SERVICE-ORIENTED HUMAN RESOURCE MANAGEMENT AND LEADERSHIP - non attivo per l'anno  2025/2026 4 SECS-P/10 6

Secondo Anno di Corso

2) Compulsory teaching activities

periodo ? L'arco di tempo in cui si tengono le lezioni di un insegnamento 1: 15/09/2025 - 24/10/2025 2: 10/11/2025 - 19/12/2025 3: 09/02/2026 - 20/03/2026 4: 13/04/2026 - 22/05/2026 ssd ? Settore scientifico disciplinare a cui appartiene l'insegnamento cfu ? Crediti formativi universitari
B1807 INTERNATIONAL SERVICES (I.C.) 1
B1810  INTERNATIONALIZATION OF SERVICES 1 SECS-P/08 6
B1808  SERVICE DESIGN 2 SECS-P/08 6
B1802 SERVICE MARKETING (I.C.) 2
B1806  SERVICE PERFORMANCE METRICS 2 SECS-P/08 6
B1804  SERVICE QUALITY 1 SECS-P/08 6
B1815 CHANGE MANAGEMENT IN THE SERVICE INDUSTRY 3 SECS-P/10 5
B1817 SERVICE PROJECT FINANCING 3 SECS-P/09 5

3) Elective for 3 credits from the list below: (3 CFU)

periodo ? L'arco di tempo in cui si tengono le lezioni di un insegnamento 1: 15/09/2025 - 24/10/2025 2: 10/11/2025 - 19/12/2025 3: 09/02/2026 - 20/03/2026 4: 13/04/2026 - 22/05/2026 cfu ? Crediti formativi universitari
B2611 LABORATORY OF DIGITAL TRANSFORMATION IN SERVICES 3 3
B1818 SUSTAINABILITY REPORTING LABORATORY 3 3

6) Choice among final examination and other activities (15 CFU)

Upon approval, students can serve an internship in preparation of the final examination (in Italy/abroad) or can do the activity of preparation for the final dissertation abroad. In that case the learning activity related to the final dissertation will be divided in 2 parts on the study plan: (final dissertation and internship in Italy or abroad) or (final dissertation and preparation of the final dissertation abroad). The student’s study plan will be updated by the student administration at the end of the activity. INTERNSHIPS (IN ITALY AND ABROAD) AND PREPARATORY ACTIVITIES ABROAD ARE AVAILABLE IN THE A.Y. 2023/2024. SO PLEASE DISREGARD THE CLAIMS BELOW: "Not available for the year 2023/2024", WHICH ARE DUE TO A BUG IN THE SYSTEM.
periodo ? L'arco di tempo in cui si tengono le lezioni di un insegnamento 1: 15/09/2025 - 24/10/2025 2: 10/11/2025 - 19/12/2025 3: 09/02/2026 - 20/03/2026 4: 13/04/2026 - 22/05/2026 cfu ? Crediti formativi universitari
B0683 INTERNSHIP ABROAD FOR PREPARATION OF THE FINAL EXAMINATION 1 12
B0636 FINAL EXAMINATION Z 15
99692 FINAL EXAMINATION Z 3
B1831 INTERNSHIP FOR PREPARATION OF THE FINAL EXAMINATION Z 12
84629 PREPARATION ABROAD FOR THE FINAL EXAMINATION Z 12

Attività a libera scelta (8 CFU)